Frequently asked questions

FleetCred is software from Germany for drivers and fleets. At its core, drivers photograph their driving licence, ADR certificate, driver qualification card and driver card with a smartphone; FleetCred compares the details with your master data, reminds you of deadlines and creates a sealed record for every check. It runs in the browser, with no installation.

Yes. The add-ons are vehicles and trailers with inspection deadlines and pre-departure check, the duty roster with towing vehicle and trailer, leave and absence, time recording, the driver safety briefing as a video made from your material, keeper enquiries, tachograph downloads, jobs and job reports for trades businesses and invoicing with e-invoices. If you wish, our team checks all invoices relating to your fleet with the invoice checking service. FQN periodic training in modules and personnel master data are included without an add-on. Everything runs through the same driver app.

For companies that provide employees with vehicles: parcel and courier services with vans, haulage companies, coach and bus operators, agricultural contractors and farming, construction and trades, waste disposal companies and municipalities and companies with company cars and pool vehicles. FleetCred is aimed exclusively at businesses, not at consumers.

Yes, with the Vehicles add-on: HU, safety inspection, UVV inspection, tachograph, service and lease end with reminders and a suggestion for the next date. It also covers assigning drivers with a check of the licence class, as well as the pre-departure check and damage report in the driver app. More under vehicles and deadlines and pre-departure check by app.

The driving licence with classes and codes, the ADR certificate, the driver qualification card or code 95 and the driver card. For each driver you decide which documents they need.

A smartphone with a camera and a current browser is enough; no app from a store is needed. Without a smartphone, you check on site on the tablet or computer in the planning office.

Yes, in German, English, Polish, Romanian, Turkish, Ukrainian and Russian. You set the language for each driver, and drivers can change it themselves in the app. Emails, SMS and push notifications arrive in the same language; WhatsApp uses the approved German templates. Administration and inspection records remain in German.

Yes. The driver taps the FleetCred tile in the Samsara Driver App and enters their staff number. The entry link arrives as a Samsara message that only the logged-in driver sees. The session ends on log-out or after 60 minutes of inactivity, so nothing stays open for the next driver on the same tablet.

No. Each driver receives a personal link by email, SMS, WhatsApp or push. The link shows only their own documents and can be blocked and reissued at any time.

Blurred photos, the wrong document or someone else's name are noticed immediately and the driver is asked for a new photo. If the name does not match three times, the check is blocked and the driver shows the original to their supervisor. Anything the text recognition cannot read reliably comes to you for approval.

Yes. Under “My documents” the driver sees what expires soon and photographs a new document themselves. FleetCred adopts new expiry dates and, for a new driving licence, the new number only after your approval.

Only if you want it to. By default an authorised person approves every check. If you wish, live captures in which all details clearly match are confirmed automatically. A rejection is always decided by a person.

FleetCred checks plausibility: comparison with your master data, sharpness, the back side and whether the hologram shimmers in colour when tilted. This usually exposes copies and photos of a screen, but it is not proof of authenticity. If there is an indication, a person decides.

Every check gets an inspection record as a PDF with date, result, photo and the person who checked. It is sealed with a timestamp and checksum at the time of the decision and its authenticity can be verified by QR code. There is also an activity log with export to Excel and PDF.

Yes. Before the start of every work shift the driver checks that the operating and safety equipment works (section 36 DGUV Regulation 70), and is responsible on the road for the vehicle and load being in a roadworthy condition (section 23 of the German Road Traffic Regulations, StVO). The employer ensures that the check takes place and must not allow a journey in a vehicle whose defect it knows or ought to know about. More under Pre-departure check: obligation, checklist and records.

No particular form is prescribed. Records showing vehicle, driver, time and result do show that the check is organised, though. In FleetCred every pre-departure check is stored with its time against the vehicle, and defects go straight to fleet management by email.

Lorries up to 3.5 t every 24 months, heavier ones every 12 months for the HU. Above 7.5 t, the safety inspection is added between two main inspections, for new vehicles only after 36 months (up to 12 t) or 24 months (over 12 t). The full table is under Inspection deadlines for company vehicles.

As needed, but at least once a year, by a competent person (section 57 DGUV Regulation 70). It replaces neither the HU nor the daily pre-departure check. With the Vehicles add-on, FleetCred reminds you of all these deadlines.

Yes, with the Vehicles add-on. From weight, passenger seats, trailer operation and maximum speed, FleetCred determines the required class and compares it with the assigned driver's licence, along with expiry of lorry classes, driver qualification card, ADR certificate and driver card. If something is missing, the driver sees a notice before the pre-departure check, and the back office receives an email.

Yes, with the Duty roster add-on. You plan shifts per driver with times and vehicle, and FleetCred checks every shift on the planned day: class, driver qualification card, ADR certificate and driver card to match the vehicle, overdue driving licence checks, rest periods under 11 hours and more than 60 hours in the week. Drivers see their roster in the driver app.

Yes, with the Leave and absence planning add-on. You upload the export from ATOSS or another time management system as Excel or CSV, or have it sent automatically to an import address every day. Leave and absences are then blocked in the duty roster.

No. Only company admins see periods of sick leave, and only as a period without any details of the illness. Inspectors and users with read-only access see “absent”, as does the notice. FleetCred deletes sick leave periods after twelve months at the latest.

Yes, with the Time recording add-on. The driver clocks start of work, break and end of work in the driver app. After clocking in, the pre-departure check is mandatory, and for days without a journey there is “No journey today”. FleetCred points out breaks that are too short, more than 10 hours, rest periods that are too short and forgotten clock-outs.

Yes. FleetCred creates a booking file with staff number, date, time and booking type, using the codes and formats specified by your ATOSS contact. You download it or have it collected every night via a retrieval address. Without a time management system, you get the monthly summary as Excel.

Yes, with time recording and leave planning. You create working time models with target hours and leave entitlement, FleetCred calculates the balance, hours account and remaining leave. Employees request leave, time off in lieu and overtime in the app, and the supervisors of their group approve. At the end of the month you close the month and export the values for DATEV or Lexware.

Only if you set it up that way, and then at most on clocking in and out, never en route. Alternatively, clocking is possible only on company premises. FleetCred deletes the coordinates after a period, by default 90 days. If there is a works council, it must be involved under section 87, subsection 1, no. 6 of the German Works Constitution Act (BetrVG).

On hiring, when they take on new tasks or vehicles, and at least once a year after that, and the briefing must be documented (section 12 ArbSchG, section 4 DGUV Regulation 1). This applies to every company car. With the driver safety briefing add-on, drivers receive the briefing in the driver app, FleetCred requests it at the set interval and creates a sealed record.

Yes, with the AI assistant in the driver safety briefing add-on. You upload the PDF or simply enter a topic and key points, and the AI writes a slide video of two to four minutes with a voice-over script and comprehension questions, translates it into the languages of the driver app and adds a narration with an AI voice, or has it read aloud by the driver's phone. You review the draft and approve it. Drivers answer the questions only after the video has finished, and then receive a certificate of participation.

For the annual refresher it is a good way to do it, because every driver reads in their own language and answers comprehension questions. The first induction on a vehicle and topics that have to be demonstrated still belong in the yard. You record these in-person briefings in FleetCred together with the person who gave the briefing.

Establish quickly who was driving and reply to the authority within the deadline. If the driver cannot be identified, a logbook order under section 31a StVZO (German Road Traffic Licensing Regulations) may follow, and for parking offences the keeper pays the costs of the proceedings (section 25a StVG, German Road Traffic Act). With the driver identification add-on, FleetCred suggests the driver from the deployment data and asks them in the app.

No. You return the hearing form or witness questionnaire yourself. FleetCred helps you find the driver, obtains their confirmation, reminds you of the deadline and records when you named the driver.

Driver card data at least every 28 calendar days, and the mass memory of the tachograph at least every 90 days, each time with a backup copy (section 2, paragraph 5 FPersV). The data must be kept for one year from the date it was copied. With the tachograph downloads add-on, FleetCred monitors both deadlines, reads the files and archives them.

Yes. FleetCred reads .ddd files from the driver card and the mass memory, including from the smart tachograph, and shows driving, other work, availability and rest, kilometres and vehicles for each day. FleetCred does not check for breaches of driving and rest times; for that, continue to use your analysis software.

For a company inspection you must present the downloaded data (section 4, paragraph 3 FPersG), and the driver is entitled to a copy of their card data (Art. 33 Regulation (EU) 165/2014). In FleetCred you select the period, driver and vehicles and download a ZIP with the original files, an overview, the daily values and checksums. The release is logged with the recipient and reference number.

Yes, if you use the Samsara integration and remote download is set up. The token needs the permission “Read Tachograph (EU)”. FleetCred collects driver cards at the interval you set, every seven days by default, and the mass memory with every download. Without Samsara, you upload the files.

Yes, without an add-on. For each driver you enter the modules attended with the date and certificate, or the driver reports them themselves with a photo in the app. FleetCred shows how many of the five modules (seven teaching units each) are still missing within the five-year period, and reminds you in good time before the driver qualification card expires.

The work report from a job at the customer's premises, on the phone instead of on paper: what was done, who was there and for how long, travel and installed materials, with the customer's signature. With the jobs and job reports add-on, employees write it in the FleetCred app, and the office checks it and exports the line items for the invoice.

Yes, in DATANORM 4.0 format, as most wholesalers offer in their customer portal: articles, your prices and discount groups, also as a ZIP. Excel and CSV lists and your own articles are also supported. FleetCred does not read DATANORM 5, BMEcat or Open Masterdata.

Yes, with the Invoicing add-on, as e-invoices in ZUGFeRD format; there you import customers from Jobs and job reports with one click. If you work with other invoicing software, FleetCred provides the checked line items with customer number, article number, quantity and price as Excel or CSV, and the job report as a PDF.

It is an electronic signature. Under Art. 25 of the eIDAS Regulation, it may not be denied legal effect solely because it is in electronic form. For this purpose FleetCred stores the name, time and device and seals the content, so that any later changes are noticeable.

Yes, with the Invoicing add-on. FleetCred creates outgoing invoices as PDFs with an embedded e-invoice in ZUGFeRD format to EN 16931, with a sequential number, GiroCode and sending by email. You manage payments and reminders in FleetCred and export CSV or Excel for your accounting.

The incoming invoices feature in the Vehicles add-on checks every invoice automatically: totals, mandatory details, duplicates, bank details and fuel. With the invoice checking service, our team takes over the entire check: your suppliers send the invoices to a dedicated email address, and we check them and record them per vehicle and cost centre.

No fixed interval is set by law today; twice a year is customary. A draft bill of October 2026 aims to make the check the rule before first handover and afterwards when there is cause. You set the interval in FleetCred yourself. More in the guides.

Yes, for the keeper. Under section 21 StVG (German Road Traffic Act), a keeper commits a criminal offence if they order or allow someone to drive without a driving licence, even through negligence. Details can be found under Driving licence check by the employer.

On servers in Germany. Photos are stored encrypted and are deleted after the period you set, or immediately after the decision if you prefer. More under Security.

Yes. The data processing agreement under Art. 28 GDPR is part of every contract and is concluded on the platform during set-up.

Yes. The columns are recognised during import, and you see a preview before anything is applied. By default only new employees are added and existing entries remain unchanged; if you wish, the import can update these as well. Export to Excel is possible at any time.

Import and export via Excel are always included. For Samsara there is a ready-made integration: FleetCred imports drivers, vehicles, odometer readings and vehicle log-ins, sends checks as a message to the Samsara Driver App and can be reached there as a tile. We can provide a connection to your HR, payroll or other fleet software on request as an individual project, as a separate quote in addition to usage.

The price depends on the number of your drivers and the notification channels you want. Write to us and you will receive a quote.