Contents
Why speed matters
If the authority cannot identify the driver after a traffic offence, it may impose a logbook order on the keeper under section 31a StVZO, also for other vehicles of the company. Before every journey, the driver must then be entered, and the logbook must be kept for a further six months after the order ends. For stopping and parking offences, the keeper bears the costs of the proceedings under section 25a StVG if the driver cannot be identified in time.
The courts expect companies to organise their vehicle deployments so that the driver can still be identified weeks later. Anyone who starts searching only at the hearing often finds nobody.
How FleetCred knows the driver
| Source | What counts as evidence |
|---|---|
| Tachograph | Driver card was inserted in the driver slot at the time of the offence (mass memory) or the vehicle appears on the driver card; the strongest indication |
| Samsara | Driver was logged in to the vehicle at the time of the offence |
| Pre-departure check | last pre-departure check with this vehicle before the time of the offence, on the same day |
| Time recording | Driver was clocked in at the time of the offence, and their pre-departure check applied to this vehicle |
| Duty roster | Shift with this vehicle covers the time of the offence, including across midnight |
| Damage report | Report concerning this vehicle on the same day |
| Fixed assignment | Driver is permanently assigned to the vehicle |
Each indication is weighted. If one driver is clearly ahead, FleetCred suggests them; otherwise you see all candidates with reasoning and decide yourself. Without a time, for example for a parking offence with a period of time, FleetCred evaluates the whole day. Which sources are available depends on your add-ons: Vehicles, tachograph downloads, duty roster, time recording and the Samsara integration.
Asking the driver
Instead of phoning the driver or calling them into the office, you send them the enquiry in the driver app, by email, SMS, push notification or Samsara message, in their own language. They see the registration number, time, place and alleged offence, and the letter too if you wish, and answer “Yes, I was driving” or “No” with a short explanation. The reply goes immediately by email to those responsible.
Once the driver has confirmed, FleetCred fills in the driver nomination from the master data: name, date of birth, address and the place of birth the driver adds in the app. The reply goes to the authority by email with one click, automatically right after the confirmation if you wish, and a copy goes to you. The driver then receives a letter from the authority and can respond there.
Who sees what
Company admins and inspectors see keeper enquiries; inspectors with their own cost centres see only the cases for their vehicles. Users with read-only access do not see them. Letters and photos are stored encrypted. Once a case is completed, FleetCred deletes it with all files after the period you set, by default twelve months.
Set-up and price
The platform admin activates the package, after which “Keeper enquiries” appears in the administration area. It is charged per active driver per month. Request a quote
Sources